Section 1: The importance of effective performance management
In this section, you will learn about formal and informal performance assessment in the workplace and the line manager’s role in performance management.
Section 2: How to manage the performance of individuals in the team
This section covers ways to ensure fair and objective formal assessment, how to set SMART objectives and performance standards for a team member and how to measure performance.
Section 3: Feedback in the workplace
You will discover the importance of feedback to improve performance and how to give feedback effectively.
Section 4: Managing underperformance
This section covers the potential areas of underperformance in the workplace and its causes, along with actions to restore performance to acceptable levels.
The benefits of this course include:
CPD Performance Management (CPD Certified)
There are no formal entry requirements for this course. All candidates must be at least 16 years old and you will be asked to complete a short test at the start of your course that’s known as an initial assessment. This will help to decide which ESOL qualification is right for you.
Your final assessment is included in the cost and can be taken by yourself online and upon successful completion your certificate will be emailed you within 2 working days.