The role of a receptionist is crucial to creating a positive first impression of a business to customers and clients. As they are at the forefront of many organisations within the hospitality sector, receptionists must maintain a high level of knowledge and professionalism in order to maintain excellent customer service. This course will provide learners with the knowledge needed to provide administrative services, deliver excellent customer service and produce business documentation for the hospitality sector. Learners will also gain the necessary skills to identify the characteristics of stress and anxiety, and discover how to manage them effectively.
This course is split into five manageable units:
Unit 1: Principles of providing administrative services
Unit 2: Principles of business document production and information management
Unit 3: Principles of customer service
Unit 4: Understanding stress
Unit 5: Understanding anxiety.
• Receive certificates of unit credit to showcase their achievement
• Study will enhance both personal skills and professional development
• This course is delivered by distance learning, allowing learners to choose where and when they study
Reception and Administration Duties in the Hospitality Sector
There are no formal entry requirements for this course. All candidates must be at least 16 years old and should have a good understanding of English in order to successfully complete the course.
Your final assessment is included in the cost and can be taken by yourself online and upon successful completion your certificate will be emailed you within 2 working days.