This qualification allows your learners to develop their knowledge of the key principles of customer service, including communication techniques, different approaches for resolving problems, different organisational structures and the current sales and consumer-related legislation.
Upon completion of this course, your learners could progress on to one of our other customer service courses, such as our Level 3 Certificate in Principles of Customer Service.
This course is split into seven manageable units:
Unit 1: Principles of customer service and delivery
Unit 2: Understand customers
Unit 3: Understand employer organisations
Unit 4: Understand how to communicate with customers
Unit 5: Understand how to handle customer information
Unit 6: Understand how to resolve problems and deliver customer service to challenging customers
Unit 7: Understand how to develop customer relationships
• Gain a nationally recognised qualification
• Create a long-standing career pathway within the customer service industry
• Courses are delivered as distance learning, allowing learners to choose when and where to study
• Personal tutors are assigned to ensure learners have the support needed to succeed.